Privacy Policy

Last Updated:
September 9, 2021
Privacy Statement

This information is for the attention of all visitors to our website, customers and partners and is of importance when we receive data relating to you. Our official company name is Apteo, Inc. Whether or not you are a customer, and whether or not any agreement even exists between us, is irrelevant in this case. By providing you with this information, we aim to make the manner in which we handle your data transparent for you.

1. What data do we collect, where it's stored, and how we collect it

Your computer sends us your IP address when you use our website and, depending on the type of use and your computer’s settings, we may store small text files (“cookies”) on your hard drive. We create these files to improve the function of our website for you. It is a sort of short-term memory on your browser.

We also record certain information that contains the following information about you: The type and version of your browser, the operating system used, the URL of the website from which you came to ours, the name of your computer and the time (“log files”). The log files cannot be directly linked to specific individuals. We do not combine this data with cookies or IP addresses. However, we reserve the right to evaluate this data retroactively in individual cases where we have specific indications that such data is being used unlawfully. The log files help us to understand on what types of computer our websites have to function properly and at what times our websites are visited more (or less) frequently. With the information provided by these files, we can adjust our website structure, servers and database systems accordingly.

We also collect your first name, last name, and email address when you sign up for the platform. We also collect a profile photo if you choose to provide us one. This data is stored in our database in the US East 2 region on Amazon Web Services. Access to this database is restricted to high level engineers at our company, and this data is stored in an encrypted format while at rest.

When you purchase a subscription on our platform, we use your payment information to process payment for your subscription. We do not store any payment details on our own systems, we use Stripe to process and securely store this information.

If you set up a user account with us or enter into a contract with us as a customer we create a customer account in our system. This includes the master data provided by you, your order details and, where necessary, your accounting details. We store and process this data, because we would otherwise not be able to perform the contract with you.

2. How will we use your data?

We use your name and email address to communicate important product and service updates with you. We use your payment details, including credit card number and security code, billing address, and billing name, to process your subscription payment. We use your master data, such as your orders or products information to provide you with automated reports, analytics, and to train machine learning models.

3. How we work with third parties

We do not process all of your data by ourselves, but use the programs and services of other companies (“tools”). We will change the tools we use from time to time, where it makes sense to do so for legal, technical or economic reasons.

We currently use the following tools for the management and provision of data:

  • Google Analytics (records number of visitors to the website)
  • Amazon web services (website operation, server location)
  • LogRocket (analyzing user behavior)
  • Gmail (email)
  • Google BigQuery (data storage and modeling)
  • Stripe (user management and payment processing)
  • Gaudium (artificial intelligence model training)

We do not sell your data to any third party, nor do we make it available to any other party for any reason not mentioned above. We do not use your data in any automated fashion outside of that which is needed to provide your specific account on Apteo with the reports, analytics, and other information specific to you. Your continued use of this website indicates your acceptance of our use of these and all other tools we use to operate our service.

4. Marketing

We may send you information about the products and services that we offer. You have the right to opt out of these services.

5. Your rights
  • You have the right to request copies of your personal data. We may charge you a fee for this service
  • You have the right to request correction of any information you believe is inaccurate, or to complete any information you believe is incomplete
  • You have the right to request erasure of your personal data. If you request this right, your account will be terminated and you will lose access to all products and services
  • You have the right to request transferral of data that we have collected to another organization, or directly to you
  • You have the right to raise a concern about us with your local supervisory authority
6. Deletion periods

We will retain your data until you request physical deletion of this data from our systems.

7. How to contact us

Email us at: