Frequently Asked Questions

What can I do with Apteo?

Our customers use our cross-sale recommendations to find and target customers likely to make a repeat purchase from your store. They'll generally use emails and ads on social media to retarget customers with the products that they're recommended to buy.

Will this take a lot of time and coding to set up?

Nope. If you're on Shopify, just install our app from the app store. Otherwise sign up for an account using the button above and connect your store. You'll be live in a few minutes (our system will need a couple of hours to download your data and analyze your customers).

How does it work?

Getting started with Apteo is pretty easy. Simply connect your backend payments or ecommerce system, and we'll pull in all your data, create cross-sale and repeat product recommendations, predict which of your customers are likely to return, create behavioral segments, and provide you with retention metrics to help you optimize your store.

Does Apteo integrate with my ecommerce platform?

Apteo integrates with a large number of ecommerce systems, including Shopify, BigCommerce, WooCommerce, Magento, Squarespace, and even payments providers like Square and Stripe. If you have any questions about our integrations, please feel free to contact us!

How does Apteo handle data security?

Apteo takes data security extremely seriously and employs many industry best practices when processing client data. All data is encrypted both at rest and in transit. Data processing systems are located behind VPCs and firewalls, and access to data is controlled using public/private keys, which are limited to based on a least access principle.

How much data do I need to use Apteo?

We recommend you have at least 1,000 orders in your store in order to make the most out of Apteo, however if you have less data, you can still use Apteo while you are continuing to grow.

How do you report on customer lifetime value when you don't know how much a customer will spend next?

We use sophisticated A.I. algorithms to predict how much money your customers will spend with you in the future, and then combine that with the amount they have already spent with you to give you an overall value for each customer.

Will you help me send out email campaigns?

Yes! We can help you get started with your campaign strategy, just let us know the details.

Do you work with Shopify Plus?

Yes! Simply add the Apteo app and you'll be up and running once your data is analyzed

Do you integrate with Klaviyo?

Yes, we can synchronize your segments to Klaviyo

Are your CLV calculations forward-looking?

Yes! We use A.I. to predict how much each customer will spend in the future, add that to what they have already spent, and show you the result as their total customer lifetime value.

How much does Apteo cost?

Apteo uses a tiered model for our pricing. View our Pricing page for more details.